Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 90 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Kuche Chef 447 Broadway 2nd FL 186 New York, NY, 10013.
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should email us to arrange a product refund.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We can authorize a refund without you needing to send the product back at our discretion.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
Who We Are
Küche Chef is a growing global brand selling in America, United Kingdom, Europe, Asia and Australian markets. Our founders use their hospitality industry knowledge both in the professional kitchen and the front of house to develop kitchenware concepts that enhance the kitchen and dining experience of our customers.
We believe that the cooking experience should be fun, creative and enjoyed by all family members. Küche Chef products help enhance this experience.
More about us
Whether you are a professional Chef, a regular host of family dinners and lunches, or you just want to entertain the children by baking a cake together, we have the products to give you the “wow factor” when you place your results on the table for family and friends to enjoy.
Our product range reflects the every-day needs of our customers and is developed with superior product knowledge. Each product is designed with quality in mind which allows each item to become part of your kitchen for life.
You can also join our Kuche Chef Community on Facebook to share and gain tips & ideas for your next kitchen experience. Or you can follow us on Twitter or Pinterest.
We guarantee our products and support you as a customer with committed service delivery. Küche Chef produces premium kitchenware that you can trust and is designed to last. ALL our products come with a 90 day money back guarantee to ensure your satisfaction.
Committed to Sustainability
Kuche Chef is committed to ethical conduct, social responsibility and sustainable practices across the entire business. We remain determined to build a culture, through the commitment of our employees which reduces our impact on the environment and increases our contribution to society and communities.